Order & Availability


How do I check my order status?

Would you like to know how far your order is currently? You can view the current status of your order at any time in your customer account .
If you don't yet have a customer account with us, you can create one at any time and get an overview of your order.

Can I change my order later?

Unfortunately, we have to inform you that subsequent changes or additions are not possible.
If you would like to cancel your order, please contact our customer service using the contact form

How can I cancel my order?

Would you like to cancel your order? Then please use our contact form .
If you have already made a payment, the refund will be made within 2-3 working days using the payment method you used.

Are you having problems canceling?

Then contact us.


The item you want is not available online?

Unfortunately, the item you are looking for is currently not available in our online range.

We are sorry that we currently do not have the desired goods in stock. However, you have the option of registering for our notification service. As soon as the product is available again, we will inform you immediately by email.

Customer account & contact

How can you delete your customer account?

To have your customer account deleted, contact us .

How can you unsubscribe from the newsletter?

You no longer want to receive news and updates from Carver? No problem, we will help you unsubscribe from our newsletter quickly and easily.

Simply scroll to the bottom of the email you received from us. At the very end you will find the “Unsubscribe newsletter” button. One click on it and we will remove you from the mailing list. We think it's a shame that you're leaving, but of course we fully respect your decision.

Contact options

To process your request without any problems, please use our contact form .

You can also contact us by email at info@carver.de or give us a call.